BNF Personal Banking
 
 
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FAQ

  1. I have just received my password and confirmation key yet I can't log in. What do I need to do?

    Once you receive your password and confirmation key by post, you are required to call BNFone on 2260 1000 in order for you to activate your username. The BNFone operator will ask you to provide your username as well as a few other details before activating your account.

  2. Can I change my password and/or confirmation key?

    Yes, changing your password or confirmation key is easy. After logging into the BNF Internet Banking service, choose Change Password or Change Confirmation Key under the Administration option at the top right hand corner of the screen.

  3. I have forgotten my password and/or confirmation key and need a new one. What should I do?

    If you require a new password, confirmation key or both, you are kindly asked to visit one of our branches in order to sign an amendment form. You should receive your new password and/or confirmation key shortly after.

  4. I have entered an incorrect password three times and my account is now locked. What should I do?

    If you try and log into BNF Internet Banking three times using an incorrect password, your username will be locked as a security measure. If this happens, call BNFone on 2260 1000 where you will be guided accordingly.